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FAQ

How do I resolve an invoice hold?

Submit an H&I Invoices ticket with Accounts Payable. Note: If your department is serviced by CBS2, their team is reviewing the hold list and working with AP to resolve the holds.

How long does it take to receive a check?

UC Merced uses Wells Fargo to issue and mail out check payments to payees. After a payment is issued in Oracle, checks are issued and mailed on the next business day. Standard delivery times can take up to 7-10 business days.

Can I request expedited delivery of a check?

Yes, you can make a request to AP to ask for expedited delivery. Checks can be mailed to a physical address via FedEx. You can select one of the following:

  • FedEx Priority – 2 business days
  • FedEx Standard – 3 business days
Can I request to have the check delivered to the campus?

Yes, in limited circumstances you can request to have the check delivered to campus. All checks will be mailed via FedEx to Cashiering Services and upon delivery departments can coordinate a time with Cashiering to pick it up.

How long does a payee have to cash a check?

Checks are valid for 180 days. After 180 days checks become stale-dated and will be rejected by the bank.

Benefits to suppliers
  • Expedited payments – Virtual Visa card allows supplier payment to be issued at Net 0 upon correct and complete invoice approval.
  • Secure delivery of automated payments to suppliers
  • Improved cash flow
  • Streamlined process – Reduces internal processing and transaction costs by eliminating paper-based processes, including check processing and associated reconciliation efforts
  •  Real-time notifications for each card payment
  • Complete remittance detail to support efficient receivables posting
Benefits to UC Merced

Paperless payments with Payment Plus will be contributing to UC Merced’s goal of improving payment efficiency, visibility, control, and UC Merced’s initiative of reducing paper checks and going green.

  • Enhanced payment security – Payments are processed only when approved and only for the amount authorized, giving UC Merced enhanced security and the convenience of automated reconciliation
  • Enhanced controls and compliance
  • Provides efficiency – Increases staff productivity through payment automation and eliminates expenses related to check writing.
  • Improved working capital position
  • Improved supplier management
How it works

Upon enrolling, suppliers receive an automated email notification for each payment. These emails contain a link to a secure web portal where you will obtain a unique Visa credit card number, the amount to charge and the other details of the transaction needed to process and reconcile supplier payments.

The card can then be used by the supplier to receive immediate funds to clear the amount due. The credit card account will change with each payment so suppliers will not need to keep this information on file.

Payments will be processed as Visa credit card transactions, so standard merchant fees will apply.

How to enroll

To enroll in the Payment Plus program, please have an authorized company representative contact accountspayable@ucmerced.edu

Get Help from UC Merced Accounts Payable

Accounts Payable can help with the following:

  • Reissuing payments
  • Payment status
  • Expired payments
  • Canceling payments
  • Invoicing issues and discrepancies

Contact Flowchart

Steps Issue Contact
1. Receive a Payment Authorization email
  • Inquiries and questions related to invoicing
 accountspayable@ucmerced.edu
2. Access credit card information
  • Expired Secure Web Link
  • Card or Billing information
 paymentplus@accessonline.com
3. Process Payment
  • Declined transactions
  • Questions about payment processing
 paymentplus@accessonline.com

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