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FAQ

Get Help from Payments Plus Supplier Support

The Payment Plus Supplier Support team is a resource provided by our partner bank for our client’s convenience. The Supplier Support Team can help with:

Declined transactions
Questions about the virtual credit card number
Security Code (CVV)
Card expiration date
Changes to the supplier’s payment notification email address

You can reach the Payment plus Supplier Support Team at (855) 268-5386 or by email at paymentplus@access-online.com

Contact Flowchart

Steps	Issue	Contact
1. Receive a Payment Authorization email	Inquiries and questions related to invoicing	accountspayable@ucmerced.edu
2. Access credit card information	Expired Secure Web Link Card or Billing information	paymentplus@accessonline.com
3. Process Payment	Declined transactions Questions about payment processing	paymentplus@accessonline.com

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